Job Description

Job Description

Service Manager – Field Operations

About Our Client

Our client is a leading name in commercial food equipment service solutions , with over 125 years of industry expertise and a national team of 1,700+ professionals. Known for reliability, innovation, and excellence, they serve as a trusted partner to top-tier foodservice providers across the U.S. Their culture is grounded in integrity, trust, respect, and a commitment to community — empowering their people to deliver outstanding service while giving back to the areas they live and work in.

Why This Role is Exciting

As a Service Manager , you’ll play a key leadership role in driving daily branch operations while coaching a high-performing team of Field Service Technicians. You’ll bring your technical and customer service expertise to the forefront — supporting growth, quality, and customer satisfaction, all while being part of a respected and growing organization. This is a unique opportunity to combine hands-on technical insight with strategic leadership.

What You’ll Be Doing

• Lead and Support Field Teams: Mentor, train, and develop Field Service Technicians in technical proficiency, customer service skills, and procedural excellence
• Operational Oversight: Assist the District Manager in managing daily branch operations including technician performance, service quality, safety standards, and productivity
• Customer Engagement: Serve as a key point of contact for customer concerns and escalations, ensuring issues are resolved quickly and professionally
• Policy & Compliance: Enforce company policies, safety procedures, and operational guidelines
• Performance Management: Monitor KPIs and service goals to ensure revenue growth, profitability, and high-quality service delivery
• Team Development: Focus on technician retention, engagement, and continuous improvement
• Fleet Oversight: Manage regular maintenance and compliance for branch service vehicles

What You Bring

• High School Diploma or GED with 4+ years of relevant experience, including team supervision
• OR
• Bachelor’s Degree with 1–3 years of leadership experience
• Strong verbal and written communication skills
• Experience in mechanical or electrical field service roles
• Proven ability to coach, lead, and manage performance
• Customer-facing experience and ability to build relationships
• Proficiency with Microsoft Office tools
• Valid driver’s license

Preferred Qualifications

• 5–7 years in a field service or supervisory role within technical services
• Understanding of margins, labor costs, markups, and operational budgeting
• Experience using CRM systems or branch operations software
• Sales or customer relationship management background
• Associate’s degree or prior supervisory experience in a technical service organization

Why Join Our Client?

• Competitive Pay & Benefits Package
• Medical, Dental, and Vision Insurance with Low Premiums
• 401(k) with Company Match
• Generous Paid Vacation and Holidays
• Ongoing Training — Classroom, Online & On-the-Job
• Company-Provided Vehicle, Uniforms, and Safety Gear
• Strong Safety Culture and Supportive Work Environment

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