Job Description

Position: Service Support Representative

Duration: Long term contract

Location: Indianola, PA (Near Fox Chapel)

Pay: $18-21/hr

Minimum Education and Experience Requirements:

• Associate’s Degree in business or technical discipline with 6 months of experience in areas such as call centers, customer relations/facing, or relevant experience
• OR
• Bachelor’s Degree in business or technical discipline with 10 years of overall experience
• Willingness to learn
• Excellent interpersonal, organizational, written, and oral communication skills
• Proficiency in Microsoft Office suite
• Ability to work in a fast-paced environment

Position Purpose:

Responsible for assisting Bayer external customers and Bayer Field Teams.

Tasks include handling customer calls, inquiries, and part order processing.

Support resolution of customer inquiries regarding parts and service dispatch.

Maintain data accurately in SAP and CRM systems.

Major Tasks & Responsibilities:

• Facilitate resolution of customer/field issues
• Use SAP and CRM systems to handle customer/field calls and requests via phone, CRM, email, etc.
• Manage customer calls and part order processes
• Provide dispatch services and manage Dispatch console for the field
• Update Installment Reports

Work Relationships:

Field Teams, Customers, Field Service, Logistics, Trainer, Credit and Collections, Regulatory, Legal, IT/SAP Support

Accountability: Freedom to Act / Decision-Making and Impact:

• Marginal decision-making ability
• Works under defined processes and supervision
• Minimal discretion in individual decision-making

Compensation:

$18/hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.

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